World class IT solutions
fully adapted to the Russian market

Why NAUMEN?In opinion of our clients

We have been developing special software for contact centers, IT and other business departments for 19 years

We have confirmed experience with international companies. In our portfolio there are successful projects with Jaguar Land Rover, Volkswagen Group, EFES, Amadeus, OTP Bank, Aviva, FleetCor, Brisco and others

NAUMEN is an independent software vendor. We can quickly refine our solutions, if necessary

Our projects are implemented in compliance with PMI/IPMA international project management practices
We share a common language with market and can quickly respond to its needs
Our consultants speak fluent English
We acquired good experience with European and Asian markets and have a representative office in Germany
We are adapted to the Russian legislation and specific features of the Russian market
All our prices are specified in rubles

Solutions

Manage IT services, processes and assets

Naumen Service Desk

Management of IT processes using big data and machine learning technologies

Naumen IT Asset Management (ITAM)

Management of IT assets from planning to disposal

Naumen Network Manager

Monitoring and management of networks, forecasting and prediction of failures

Naumen Business Service Monitoring

Intelligent monitoring of IT and business services

Manage Non-IT business processes

Naumen Enterprise Service Management (ESM)

Launching Shared Services Centers (SSC) and applying service management principles to all business departments

Naumen Business Process Management

Digital management of business processes, modelling and automation

Naumen Customer Engagement Center

Management of request flows

Manage Contact Centers

Naumen Contact Center

All-in-one communication platform for a massive remote customer service through all channels

Naumen WFM

Full-scale solution to manage workload

Naumen Erudite

AI platform to implement voice and text bots into the customer service

Intelligent Solutions

Naumen Legal Tech

Intelligent document processing using data analysis tools

Naumen Enterprise Search

AI-based search and big data processing system

Project experience with international companies

volkswagen
efes pilsner
kcell
otp bank
generali
toyota bank
jaguar
land rover
danone
allianz
aviva
international paper
dpd
amadeus
vers office
fleetcor
emerson
moldtelecom

References

Customer Story

Our clients value their precious time. We sought an up-to-date highest-technology solution for delivering the best service to them. When we compared capabilities of the leading automation platforms of call centers, we understood under otherwise equal conditions Naumen Contact Center was a value-added product featuring benefits vs. non-Russian products in respect to costs, though the solution has been globally recognized. Besides, we tested and were assured this platform would perfectly suit our works in a virtual environment.

Yekaterina Zarubina
Jaguar Land Rover, Client Liaison Unit Manager
Customer Story

We did a thorough research on proposals which were sent to us from various vendors and compared their software products. But we did not find anything as good as the Naumen Phone solution offered by NAUMEN. We did our bid not only in terms of 'price/function' but in terms of reliability and high quality. It is a common thing happening that you choose a solution which leads to poor works of your call-center. An added value of the NAUMEN solution was availability of the developer to tailor its product to our needs.

Andrei Zakharov
Chief, Technical Support Unit, Amadeus Information Technologies
Customer Story

A successful finalization of the service-based techniques and full-scale automation of processes (except for immediate application specific benefits) provided us with an opportunity not only to take essential decisions (e.g. improvement of IT unit head count) but also to become a basis for implementation of key process management concerning financial management, asset management, and accessibility matters) in the very near future. With the project implemented on the basis of the Naumen Service Desk solution, we were able to build up a centralized customer support system and ensure provision of the services at the level which is consistent with our business goals. The most appropriate definition for the resultant system of IT Management, in my opinion is a population of IT process management, it is the activities that are inter-related and effectively interfaced.

Aleksandr Gutyanko
OTP Bank, Director of IT Service Desk Department
Customer Story

On the market, there are loads of IT systems but the NAUMEN system is distinguished among them thanks to its functionality, flexibility, and adaptability to support various processes beyond the simple incident management techniques.

Dmitri Semyonov
IT Director, JSC Aviva Insurance Company (ZAO)
Customer Story

Our project’s specific requirement was an integration with SAP ERP systems to synchronize data on personnel with their further alignment with accounts in the distributed domain structure. Besides, Service Desk should have ensured a transparent authorization of users and be capable of a safe internet access. Naumen Service Desk satisfied all our requirements at a minimum cost of ownership and support, which could not be provided by business competitors. When implementing the system, NAUMEN specialists helped us at all project stages, consulted and solved our problems, which we had in the course of the project.

Vladimir Demkin
Efes Group, IT Service Team Leader

It is not a very cost-intensive procedure for us to get prepared for expansion into new markets.
As opposed to the banking sector, our business does not have so many legal regulations, and therefore, product localization into other languages is fast and does not involve much efforts.

Customer Story

VOLKSWAGEN Group Rus is focused on delivering higher automation of our processes in line with the Industrie 4.0. concept. With implementation of the versatile and scalable solution offered by Naumen Service Desk we managed to implement our service techniques not only in IT but also in business process management for handling incoming requests from dealers and end-customers of the Group. Using this new tool we optimized support for both company staff and 350+ dealers of the Russian unit.

Aleksandr Beschetnikov
VOLKSWAGEN Group Rus, IT Manager
Customer Story

Avon is committed to digitalization and uses new technologies to improve business performance. Before Naumen WFM implementation, we mainly scheduled work of our agents manually using spreadsheets. Now, we can more efficiently and accurately build our contact center business processes and manage data on incoming calls.

Marina Svettsova
Senior Customer Service Manager, Avon Russia

About Us

NAUMEN Group is a Russian software vendor and cloud service provider, a technology partner for digital transformation of companies and public authorities. NAUMEN offers software solutions for management of digital infrastructures, customer communications and a variety of services. Naumen portfolio includes a wide range of software solutions to manage innovations, R&D, procurements, decision support and knowledge transfer. They allow to implement end-to-end business processes on the basis of artificial intelligence, predictive analytics and big data processing. Developed by Naumen virtual employees and assistants execute millions of tasks on a daily basis.

Today NAUMEN solutions are available to clients in five countries, which host NAUMEN’s offices and offices of NAUMEN’s exclusive partners. Over 200 million users from Russia as well as European and Asian countries deal with NAUMEN solutions in their daily life.

On the market since 2001
Possesses 4 engineering offices and 1 project management office
Participates in the National Champions Program of Russia’s Ministry of Economic Development
Included into Top Ten Software Developers by number of installations in Russia

Contacts

Floor 5, bldg 3, 35B Vorontsovskaya St, Time Center Business Center,
Moscow 109147 (Krestyanskaya Zastava, Proletarskaya metro stations)

Phone/fax: +7 (495) 145-90-45

E-mail: sales@naumen.ru