NAUMEN specialists deployed the system in strict compliance with the client’s requirements. In order to assure the 24/7/365 operation of the contact center the main servers involved in call processing were duplicated by backup ones. This system architecture ensures 99.99% fault tolerance.

With the implementation of the Naumen Contact Center, Jaguar Land Rover contact center in Russia is successfully dealing with the high workload. Customers’ requests are processed at two hotlines: one is for requests related to purchasing and operation of cars, another — for communication with the spare parts warehouse.